Terms & Conditions

 1. TERMS OF SERVICE 
 
The following terms and conditions shall govern the sale by stonemerce.com and the buyer. By placing orders with stonemerce.com, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please do not enter this website or contact Stonemerce before placing your order. 

2. PRICES

All prices are retail prices and are stated in EUR. Prices unless stated do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore Stonemerce will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Stonemerce products reach your country. 

3. PAYMENT  

We accept most major Credit Cards, Debit Cards and PayPal. 

Stonemerce encrypts all your card information via Shopify Payment using the so-called SSL (Secure Socket Layer) protocol or via Mollie. This means that no unauthorised persons will be able to view your card number or other information during the transaction. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order. 

4. DELIVERY 

All orders are shipped with Post NL or DPD. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order on. All delivery times are estimated and listed on the delivery tab of the product page. 

5. DELIVERY TIME & CHARGES 

Timely delivery is based on the condition that the courier (Post NL/DPD) keeps day-to-day delivery schedules. Although rare, Stonemerce will not be held responsible for delays with the couriers. All delivery estimates are based upon working/business days. Stonemerce will cover all import duties and taxes so there will be nothing to pay when the goods land.  

6. STOCK

All products found on stonemerce.com are currently in stock unless the product is marked 'Out of Stock'. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order. 

7. RIGHT OF WITHDRAWAL

All products purchased from stonemerce.com have a 14-day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original condition with all tags still attached. Only after the returned items have been received and approved by Stonemerce will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are paid by the purchaser.  

8. CLAIMS & RETURN OF GOODS

You may return any 
Stonemerce item within 14 days of receiving your order for a full refund. Please ensure that the goods you return are in their original condition with all tags still attachedotherwise we will be unable to accept your return and issue a refund. Both the cost and shipping risk are for your own account in case of a return. Refunds will be processed within 3 to 7 business days of the goods being received and checked. 

If you would like to submit a return or refund request, please contact hey@stonemerce.com with the following information:

Full Name 
Order Number  
Email Address 
Detail / reason for return 
Photo or video of high quality where the defects are clearly portrayed

9. PRIVACY STATEMENT

Stonemerce takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall. Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions.  

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us: info@stonemerce.com.

10. GOVERNING LAW

The terms of use are compliant in accordance with Dutch law and the Dutch courts will have exclusive jurisdiction. 

11. COPYRIGHT

The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.  

12. LINKING TO THIS WEBSITE

Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable  laws, rule and regulations.